Privacy Policy

Last update: April 1st, 2022

VIRTUAL LINKING is 100% committed to protecting your privacy. This privacy policy tells you about our online collection and use of data. The terms of this policy apply to all VIRTUAL LINKING websites unless different terms are specified in a form or contract provided to you online or offline.

By using this site, you understand and agree to the terms of this policy. This site is owned by VIRTUAL LINKING and may be accessed in Mexico and abroad. For data protection purposes, VIRTUAL LINKING is the controller and, unless otherwise noted, is also the data processor. Information collected may be retained and stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

  1. COLLECTION OF YOUR PERSONAL INFORMATION

VIRTUAL LINKING collects certain information, such as the website that referred you to us, your IP address, browser type and language, and access times. We also may collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site.

We may combine your visit and navigational information with the personal information that you provide. You may always choose not to provide personal information, but certain products and services may not be available to you if you so desire. Personal data (e.g., your username and password, name, mailing address, email address, and phone number) is collected when you register. Additional personal information (e.g., your credit card number and billing address) is collected to process transactions or provide you with products and services.

Limited demographic information, such as the industry you work in or location, is sometimes collected and may be linked to your personal information.

  1. USING YOUR PERSONAL INFORMATION

VIRTUAL LINKING collects and uses your personal information to operate and improve our sites, process your transactions, provide customer service, conduct research, and analysis to improve our products, services, and technologies, and display content customized to you. Interests and preferences.

We also use your personal information to communicate with you. We may send transaction-related communications, such as welcome letters, billing reminders, and purchase confirmations. We may also send you surveys or marketing emails to inform you about new products or services or other information that may be of interest to you. If you do not want to receive marketing emails, you can adjust your "Personal Information Preferences" as described below or follow the unsubscribe instructions included in each email communication.

Personal information collected by VIRTUAL LINKING may be stored and processed in Mexico or any other country where VIRTUAL LINKING or its affiliates, subsidiaries, contractors, or agents maintain facilities. By using our sites or services, you consent to such a transfer of information outside your country.

III. SHARE YOUR PERSONAL INFORMATION

We may share your personal information within our corporate group, including our subsidiaries and divisions, all of which may use your data for the purposes described in this document.

We may share your personal information with service providers who provide services on our behalf. For example, we may hire other companies to handle payment processing, provide data storage, host websites, fulfill orders and shipments, assist in direct marketing, conduct audits, etc. These companies will be allowed to obtain only the personal information they need to provide the service. These services are necessary to maintain confidentiality and may not use the data for any other purpose.

Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or judicial administration, in which personal information would be transferred as one of the business assets of the company. We will notify you of such occurrences as described in the "Changes to this Privacy Policy" section below.

We reserve the right to disclose your personal information if required by law or if we believe in good faith that such action is reasonably necessary to comply with the legal process, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public

  1. ACCESS TO YOUR PERSONAL INFORMATION

If you wish to review or modify the information you provided to us above, you can access your information in the "My Account" section. Our customer service department can also help you make changes and exercise your right to have your data deleted. You can expect a response from us within ten (10) calendar days. Please note that you cannot change your username without re-registering the change email in the VIRTUAL LINKING email.

  1. PERSONAL INFORMATION PREFERENCES

VIRTUAL LINKING respects your right to make decisions about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing emails from us, please let us know (1) by checking or unchecking the appropriate box on your online registration form or the "My Profile" page of the website; (2) contact Customer Service; or (3) sending an email to contact@virtuallinking.com, change the email.

If you choose not to receive marketing emails, keep in mind that you can continue to receive transactional or account emails (for example, purchase confirmations and statements).

  1. COOKIES AND OTHER TECHNOLOGIES

VIRTUAL LINKING uses cookies to log in to our services and help you customize and improve your online experience. A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal information that a web server can then read in the domain that issued the cookie. The information that cookies collect includes your visit’s date and time, registration information, browsing, and shopping history.

VII. COOKIES OFFER YOU MANY ADVANTAGES:

They allow us to identify registered users when they return to the site so they can retrieve search results from previous images, access Lightboxes and shopping carts, and view your previous invoices.

Cookies allow you to save time by eliminating the need to enter the same information repeatedly.

Cookies allow us to provide you with personalized content, including search results and targeted advertising.

Cookies help protect your security by verifying your login data and can help prevent fraud.

Cookies remind you of your preferences when using the site.

Cookies also identify individual customers if such customers desire assistance from an online and live customer service representative.

We strive to make this site easy to use and relevant. Our goal is to offer you more personalized products and/or services.

For this purpose, VIRTUAL LINKING also works with external partners, who use cookies on our site to:

Measure and analyze the aggregate use and statistical volume information of our users on our website. The data collected may include, but is not limited to: the user's browser activity when the user is visiting the site, the user's site path, general information about the visitor's Internet service provider and host, and the time users arrive at the site. Place.

Remember the previous search for products and services of our users and show the most relevant content dynamically.

Record user behavior on our site, such as visited pages, clicked emails, completed forms, and purchased products and services to create personalized ads and communications that best meet your needs.

Evaluate users’ traffic and behavior on the site to compile activity reports for our internal use only.

Carry out research and diagnostics to improve our products

Identify users who arrive at the site through a referral from an affiliated website or a sponsored link.

This privacy policy covers the use of cookies by VIRTUAL LINKING only and does not cover the use of cookies by third parties. In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional email messages or newsletters. These tiny electronic images help us determine how many users have visited certain pages or opened notifications or newsletters. We do not use these single-pixel gifs to collect personal information.

You can accept or refuse cookies. Most internet browsers accept cookies automatically, but you can usually modify your browser settings to reject cookies if you prefer. Please note that the site is optimally designed to work with cookies enabled in your internet browser. If you choose to reject cookies, you may not be able to log in or use other interactive features of our sites and services that depend on cookies. This can negatively affect your experience on the website.

VIII. SECURITY OF PERSONAL INFORMATION

The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information. When we incorporate sensitive information (credit card details) about our forms of registration or order, we encrypt that information ensures socket layer technology (SSL). However, no transmission method over the Internet, or electronic storage method, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee your absolute security.

If you use a password to help protect your accounts and personal information, it is your responsibility to keep the password confidential.

  1. E-MAIL REFERENCES

If you decide to use our referral services by email to tell a friend about our products and/or services, we will ask for your friend's name and email address. We will use that information to send your friend a one-time email inviting you to visit the site and review the product and/or service you have selected. We may use an external provider to manage this feature, but that external provider may only use the information sent to facilitate this unique email. Neither VIRTUAL LINKING nor any external vendor stores this information after the email is sent.

  1. MINORITY OF AGE

We do not intend to request or collect personal information from any person under the age of 18. If you are under 18, you should not use or enter information on this site.

  1. Links

We may link to websites, including those of our third-party content providers, that have privacy policies and practices other than those disclosed here. We take no responsibility for such linked sites’ policies or procedures and encourage you to become familiar with them before their use.

XII. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time. When we make changes, we will review the "last updated" date at the policy’s top. Suppose there are substantial changes to this statement or how VIRTUAL LINKING will use your personal information. In that case, we will notify you by posting a notice of such changes here or on our homepage or by emailing you. We recommend that you review this policy every time you visit one of our sites.

VIRTUAL LINKING

REFUND AND RETURNS

Last update: April 1st, 2022

REFUND POLICY

By purchasing from us, you agree to be bound by the following Return and Refund Policy. Ideally, you should read it in full before sending an order.

RETURNS

All sales on this site are final. Unfortunately, we can’t offer you a refund or exchange on any product purchased on this site unless it is defective in some way. If you receive a defective product or if the order you received differs from your intended purchase, we will accept returns within 15 business days of the date your package was received.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging in which it was received.

To complete your return, we require a receipt or proof of purchase.

We also require that all returns be accompanied by a written statement detailing. Please do not send your purchase back to the manufacturer. Instead, please contact our customer service department and ship your package to the following address:

VIRTUAL LINKING. Av. Alvaro Obregón # 121, Int. 803, Oficina 803-A, Col. Roma Norte, C.P. 06700, Alcaldía Cuahutémoc, Mexico City, Mexico.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 30 business days after the approval of your refund.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at contact@virtuallinking.com and send your item to:

VIRTUAL LINKING. Av. Alvaro Obregón # 121, Int. 803, Oficina 803-A, Col. Roma Norte, C.P. 06700, Alcaldía Cuahutémoc, Mexico City, Mexico.

SHIPPING

Our products are shipped within 7-14 business days. We offer free shipping on any order, to all locations within Mexico. If you live outside of Mexico, additional shipping fees may apply. To return your product, you must mail it to: contact@virtuallinking.com

VIRTUAL LINKING. Av. Alvaro Obregón # 121, Int. 803, Oficina 803-A, Col. Roma Norte, C.P. 06700, Alcaldía Cuahutémoc, Mexico City, Mexico.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item. But please don't hesitate to contact us anytime you need by email: contact@virtuallinking.com.

VIRTUAL LINKING

RESELLER POLICY

Last update: April 1st, 2022

 By purchasing VIRTUAL LINKING’s services for resale, you agree to adhere to this Reseller Policy

To ensure VIRTUAL LINKING authorized resellers (“Resellers”) can sustain healthy margins and ensure that VIRTUAL LINKING’s end-users are being provided a quality sales experience and customer support, VIRTUAL LINKING has announced this Reseller Policy (the “Reseller Policy”). VIRTUAL LINKING believes that its end-user customers are best served by having resellers who market VIRTUAL LINKING’s Services as premium brand products and who provide an outstanding level of service and support to their end-user customers.

VIRTUAL LINKING hereby adopts this Resale & Quality Policy (this “Policy”) and requires that each person, firm, or entity (as applicable, a “Reseller”) that purchases its services (the “Services”) for resale or other distribution agree to comply with this Policy. Accordingly, the terms of this Policy are incorporated into and are in addition to any contract entered into between VIRTUAL LINKING and Reseller concerning Reseller’s purchase or sale of the Services.

  1. Sales to End Users Only.

Unless otherwise agreed with VIRTUAL LINKING in writing, Reseller may only purchase Services for resale to consumers and end-user customers and Reseller may not resell Services to providers or for further distribution in any manner.

  1. Internet Sales Prohibited.

Reseller shall be prohibited from selling Tile Products on the Internet unless it applies, is approved by Tile, and executes an Authorized Internet Reseller Agreement or other similar agreement regulating how it sells online.

  1. Sales Restricted to Territory.

If Reseller purchases Services under a contract that obligates Reseller to resell the Services in a geographic territory, Reseller must comply with that obligation.

  1. Intellectual Property.

The unauthorized use of the intellectual property of our Services is prohibited. Resellers that comply with this Policy have a limited, non-exclusive, non-sublicensable, revocable license to use Tile’s trademarks and copyrights in connection with the sale of the Products. Reseller shall not alter, modify, or change any trademark or copyright, nor shall Reseller use any trademark or copyright other than for the promotion and sale of the Services, nor shall Reseller use any trademark or copyright in any manner that negatively impacts such trademark or copyright. Failure to comply with the Policy will result in the automatic revocation of the license granted herein and total forfeiture of the rights granted herein. VIRTUAL LINKING reserves the right to revoke this license at any time for any or no reason.

  1. Service Inspection.

VIRTUAL LINKING will promptly inspect all Services upon completion and promptly return by the terms of sale any Services that appear incomplete or unsatisfactory upon inspection.

  1. Sales Practices.

Reseller shall conduct its business reasonably and ethically at all times and shall neither engage in any deceptive, misleading, or unethical practices or advertising at any time nor make any warranties or representations concerning the Services except as expressly authorized by VIRTUAL LINKING. Reseller shall comply with any applicable laws, rules, regulations, and policies related to the advertising, sale, and marketing of the services.

  1. Customer Service Level.

Resellers shall provide the highest levels of customer service. Reseller and Reseller’s sales personnel shall be familiar with the special features of all VIRTUAL LINKING’ Services marketed for sale and must obtain sufficient product knowledge to advise customers on the selection and safe use of the services, as well as any applicable warranty, guarantee, or return policy. 

  1. Customer Service channels.

The reseller will maintain customer service phone and email response functions as required by the Original Agreement to handle customer complaints, returns, and other customer service functions. At VIRTUAL LINKING’s request, Reseller will provide any reports or other information requested by VIRTUAL LINKING, concerning a particular Service to determine the date or Reseller’s purchase of the Service, the location where the Service was acquired, and the dates on which the Service was sold or performed by Reseller to a purchaser.

  1. Consumer Safety and Service cancellation.

The reseller will cooperate with VIRTUAL LINKING to investigate consumer safety claims or any evaluation of service cancellation. To ensure the safety and well-being of the end-users of the Services, Reseller agrees to cooperate with VIRTUAL LINKING concerning any Service cancellation or other consumer safety information dissemination efforts.

  1. Service failure.

If any significant quantity of Services purchased by Reseller fails, Reseller will promptly report such event to VIRTUAL LINKING.

  1. Report Unauthorized Resellers.

If Reseller has information, or reasonably suspects, that any person is purchasing and reselling or distributing Services in a manner not authorized by VIRTUAL LINKING, Reseller must promptly notify VIRTUAL LINKING.

  1. Other Information, Documents, and Reports.

Reseller must provide VIRTUAL LINKING with any supplemental information, documents, and reports that VIRTUAL LINKING may request to validate Reseller’s compliance with this Policy and to support VIRTUAL LINKING’S warranty support and customer support obligations and initiatives.

  1. Unilateral policy changes

AMAZE PPROMOTIONALS’ sales personnel has no authority to modify or grant exceptions to this Unilateral Policy. All questions regarding interpretation of this Policy should be directed to the Reseller Policy Committee at contact@virtuallinking.com. contact@virtuallinking.com.

  1. Termination and liability due to policy violation

If VIRTUAL LINKING determines that Reseller violates this Reseller Policy, it may take any appropriate legal actions, including, but not limited to refusing to, accept orders from Reseller or instructing its distributors to refuse to accept orders from Reseller.

  1. Policy modification and changes

VIRTUAL LINKING reserves the right to update, amend, or modify this Reseller Policy at any time. Unless otherwise provided, such amendments will take effect immediately and Reseller’s continued use, advertising, offering for sale, or sale of the Products will be deemed Reseller’s acceptance of the amendments.

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